Following all local, state and federal guidelines, we are preparing for a safe and fun opening! Check out this video for our Phase 1 reopening for May 18 - June 28 to see how our summer classes will be modified compared to our busy summer classes in the past.
Phase 2 reopening changes are highlighted in this video. Phase 2 changes will take effect June 29 going forward.
Phase 3 reopening changes are effective September 30 as we move to our indoor environment. Much like the phase 2, we are still not providing chairs, but in addition we are no longer renting chairs. We do have non-sanitized lost and found chairs if you don't bring your own. We will continue with no more than 4-5 instructors at a time to reduce capacity and will maintain our cleaning regimen. Customers will be responsible for social distancing themselves on deck as they see fit for their own comfort levels. Masks are optional. Swimmers can still request for instructors to wear a face shield while working with them. Temperature checks will still be taken upon entering the dome.
Submit your questions via email and check back here often to see what others have asked!
Q- How do I use my make up credits? A- We are working on those procedures and will send further instructions by early next week most likely. What we are doing right now is just scheduling for regular enrollments for the 2 weeks of May we are currently offering. Stay tuned to your email for an update on make ups.
Q- How can I have my 3 different children in different time slot of classes if we are only allowed 2 spectators on deck? A- Sibling swimmers or other children that need to accompany the parent to the pool are welcome. If swimmer's are at different times, they are welcome to wait on deck with the parent. If there happens to be a gap between the classes, the family will have to leave the pool area, but can return when it is time for the next class. (Update- we are no longer limiting spectators in phase 2)
Q- Can I take a 1x a week class? A- Yes, just watch for the schedule each month to be posted for those limited 1x a week openings. Note, the majority of our summer classes are a M-Th session each week.
Q- Can I sign up for both multiple weeks? A- Yes, absolutely and as we post future weeks, you can go ahead and secure your spot in as many weeks in advance as you want, but you have to sign up for the current level. Don't register for the next level until the instructor tells you that all of your skills have been checked off. With our "promote anytime" strategy we are implementing, the instructors will continue to work through mastery of your skills, that you can also monitor through your portal. Once all skills are achieved, if space permits, we will work with you to change your schedule to the next level even if it is mid-session.
Q- I can't find a class that works for me. A- Email us your request and we will be happy to see if we can add it to our schedule. This is especially important for those with multiple swimmers in different levels.
Q- When I took lessons it was Level 2, now I don't know what level I need. A- Check out our What Class Do I Need page for explanations of each class name. If you need further assistance identifying a level, please email us!
For now, I hope that helps the questions some of you have had! If necessary, PLEASE email or call with your questions so I can try to help clarify.
Don't have time to watch the video? Below is a summary of the changes we will make at the pool for our first phase of re-opening. See the video for phase 2 and phase 3 changes.