Frequently Asked Questions

Indoor, year-round, 1x a week classes vary depending on evening/ weekend rates, vs daytime during school hour rates.  Below is a break down of current pricing for both group and private lessons:  

Group classes 4pm or later or on weekends runs $15/ week 

Group classes before 4pm on school days runs $12.50/ week 

All group classes are 25 min classes with a 4:1 student teacher ratio  

Private lessons vary depending on the experience of the instructor and are offered in 25 min or 55 min increments.  They can range from $140-240/ 4 week month for 25 min or $240-400/ 4 week month for 55 min.  This pricing is for 1 swimmer per day, additional swimmers are $20/ 4 week month per additional swimmer.  

Those in our auto enroll, year-round, 1x a week classes can opt to come more than 1x a week, they are just paying double if they come 2x a week and are able to actually find 2 time slots to sign up for.  We also have had swimmers find 2, back to back classes of the same level and signed up for both, thus essentially creating a 55 min class time.  

All tuition is charged at the time that you enroll.  For those in the auto enroll, year-round, 1x a week classes, the tuition is charged up front for the first month when enrolled, then automatically charged on the 15th of each month for the next month.  If you enroll on or after the 15th of the month, you are charged for the current month and for the next month at that point.  Cancellation notices are required by the 14th of the month in order to not be charged for the next month.  

Outdoor, summer tuition is the same throughout the summer as follows: 

Group classes M-Th $65/ week (pro-rated for the closure Memorial Day and 4th of July)  Private lessons M-Th $240/ week for 25 min per day and $400/ week for 55 min per day regardless of instructor.  This is for the 1st swimmer, additional swimmers are $20/ week per person. 

Classes under the Summer June session will be charged on May 15 if you register in advance.  Classes under the Summer July session will be charged on June if if you register in advance. 

In the monthly, auto enroll program, if your class falls on a day of the week that will be a 5 week month, that will cause your tuition to be pro-rated higher to account for that 5th week in the month.  Check the calendar to see if that applies to your class.

Year-Round, Auto Enroll Classes- You are making a regular weekly ongoing commitment.  It is an agreement that we will hold your spot indefinitely and you will attend until either you test out and are ready to move up levels or you submit your drop notice to discontinue.  Should you test out and move up levels, we will work with you to find a spot in the next level ASAP.  If you need to discontinue your enrollment, you must submit that via email by the 14th of the month in order to drop your enrollment for the next month and not incur the charge on the 15th of the month.

One Day Only Classes- Your commitment is only for that 1 day you have signed up for.  We do not hold or guarantee anything for you beyond that day, nor are you committed to anything beyond that. 

Summer Session Classes- You are only committed to the specific start/ end dates that you sign up for.  You are welcome to sign up for multiple weeks throughout the summer in order to hold your spot, but the weeks must all be for the same level since we cannot predict when you will move up levels.  Once you do move up levels, we will work with you to adjust your schedule for any remaining weeks you have already enrolled.

If you are in our year-round, auto enroll session, you need to submit an email by the 14th of the month in order to discontinue your enrollment at the end of the current month.  Know that once received, we will work with our waitlist to fill your spot.

If you just need a break, many consider continuing to remain enrolled and just report absences for the days they will miss so that they can keep their spot for when they plan to return.  

While we try to always assign instructors to classes that we know can make the commitment, in today's turbulent staffing situation, it is not always possible.  Just know, we work hard to ensure quality instructors and welcome you to communicate any concerns you might have that would help us improve, as we are all lifelong learners working to develop our instruction. 

Many times we will start our summer schedule off with instructors listed as TBD.  They will be assigned to classes 1 week prior to the start date.  You will then be able to see who is assigned inside your portal.  If you have instructor preferences, you may need to wait until the instructors are assigned to enroll, but you do risk the classes will fill.

If you are trying to choose between different instructors, you can check out our About Us page.  We do our best to keep the instructor bios there updated, but honestly it is hard because we are more focused on spending our time hiring, training, scheduling and teaching. 

During our year-round, auto enroll schedule, instructors are committed to teach on a 1x a week basis.  To keep that consistency of instruction and to maintain structure in our scheduling, whoever signs up for a specific time slot, has to maintain that time slot on a regular basis.

During our summer scheduling, instructors commit to teach by the week.  Therefore, each of their time slots for that specific M-Th need to be committed to by the same swimmer.

The only exception to this is when we offer 1 day private lessons.  Check often for those spontaneous options.  They only happen when a customer in a regular Private Lesson time slot reports an absence, or on the rare occasion when an instructor has random extra time to teach last minute.

I am sorry, but that would indicate that we are full at this current time.  If you are a customer that already has an account, please log into your portal to look for classes, there you can turn on the waitlist feature.  If you are not a customer yet, you can create an account if you pay the 1 time only registration fee.  Email us to request instructions to join the waitlist.  

Typically, once we are full, it would take a current customer to graduate their level, drop their spot, or for us to hire and train a new instructor in order for spots to come open.  There is no way to know if or when a spot will be available. 

If you notice it right away, simply email us and we will drop that class.  There is a $5 drop fee. Then you will be able to choose the correct class. 

Within the 7 day window of your start date, that class is yours.  Sometimes we have customers that realize it is the wrong level when they arrive at the pool.  When this happens, contact the office.  If we have space open for the same start date in a class that will work for you, we will change your class for just an additional $5 change fee.  Sometimes, we are not able to change and customers are at a loss unfortunately.  So, PLEASE ensure you are signing up for the correct class to begin with.  If you are unsure, contact us first.

Please try to log into your portal using the link at the top of our website.  If it does not work, please choose the reset password.  If it says it cannot find your email, and you have swam with us in the past, then please look to see first if there is a class you want to enroll in.  If we are full, we can only reactivate your account if you are planning to enroll now or at a minimum join a wait list now.  The software charges us for each active account and if your account has no enrollments or wait lists by the last day in the month, it will be archived again for inactivity.  Plus, it is time consuming to reactivate accounts, so we only want to do so if you know you will either be enrolling or joining a wait list.  If that is the case, please send us an email asking for your account to be reactivated.  We will get to it within our office hours in the order received.  This means on a busy week, it could take up to 7 days to respond, but once we do, you will receive an email that your account has been reactivated. 

In your portal, you can report any absences up until midnight the day before your class.  Regardless of the reason, it will be noted as eligible for make up, just know we have to manually note it as eligible and will do that during our office hours.  If you are reporting an absence the day of your class, it needs to be emailed to us prior to the class.  Those will only be noted as eligible for make up once a doctors note is received.  No shows do not get a make up regardless of reason or doctor note.

We have been hitting over 200 absences a week and have to have some boundaries to enable this program to work.

To schedule a make up, log into your portal and look under absences & make ups.  Make up spots are only available when other customers have reported absences.  The system will only show you make ups available for the current day and the next day.  Therefore, if you are looking during a closed period, there may not be any options.  You are responsible for ensuring that you sign up for the correct level when scheduling a make up.  Missed make ups cannot be made up under any circumstances.  There is a $5 fee added to your account anytime you schedule a make up. 

Only customers with a registered account with us can join a wait list.  If you have been a previous customer and cannot log in, see the reactivation section above.  Then follow these steps to join a wait list.  For new customers, to get on an official wait list, you must create an account and pay the registration fee.  This is a 1-time fee per family.  It does not guarantee you a spot in a class, but allows you access to join a wait list so that we can reach out to you should a spot come open.  Please note, if you want private lessons, often times we can get you into a group class faster than a private lesson, so please consider joining both.  Then should a private lesson spot open up, we can always still reach out and change you from your group class at that point. 

We ask that you limit any wait list requests to 5 classes per swimmer so as to not take all of our wait list spaces.  To join a wait list:

1. Log into your customer portal.
2. Go to find classes.
3. Use the filter tools to narrow down to the level class you need. (ie. private vs group and specific level for group classes)
4. Turn on the wait list feature.
5. Join up to 5 wait lists per swimmer.

Those currently swimming with us will be notified via email through the Jackrabbit registration software we use when we choose to send out emails about openings. 

Those on waitlist will be notified when spots come open via email.

To join our general email distribution list, be sure to use the contact us and request to be added.  When we are in a season of high demand, low supply, we rarely do email blasts to our general distribution list. 

You can also join our text alerts for when we have 1 day only private lessons available by texting @1DPL to 81010.

Great question as this helps our instructors tremendously!  Just log into your portal, under the account settings, choose students, add the profile pictures there.

Adults especially always feel like, "if I can just learn to tread water, I feel like I will be safer in the pool".  Treading water is a VERY advanced skill.  We can teach you to flutter kick and roll to your back to get a breath and call out for help faster than we can teach you to tread.  With the skills of flutter kicking, you can get yourself from point A to point B and that skill can be learned quickly in lessons.  This means, in any pool environment, you should not have an issue swimming to a wall for safety needs.  The flutter kick and basic stroking can be achieved even if you are nervous and stiff, however the flutter kick is the WORST kick to use in treading.  To learn to tread water, you really need to learn elementary backstroke, breaststroke, and/or side stroke.  As the kicks for those 3 strokes are the best to use when treading.  If you can learn those strokes, then modify them from a horizontal position to a vertical position, you will be able to tread with ease.  The contrast from those strokes to the flutter kick is that you have to have a level of comfort and ease already with the water to be successful with those strokes. If you are still nervous and stiff, those strokes, and thus treading is immensely difficult and tiring.  True treading should not be tiring.  I know you all see people treading with ease, and want to be able to do that, but it does take time, proficiency and most of all a comfort level with the water that is effortless.  We will incorporate treading as swimmers work through our Otters and Strokes classes after having a good foundation that allows them to swim a good distance independently. 

Yes we do! You can see a list of items we recommend here. This page will direct you to items on amazon. We like Frogglez Goggles, because they work and don't pull hair like normal goggles. The design also fits around a number of hairstyles, making it convenient to put them on quickly. TYR is also a fantastic brand and they have some fun designs as well.

Additionally, we like the Happy Nappy Swim Diaper. It works, comes in various sizes, and some of the styles are just too cute!

You'll also find some recommended pool toys, which are great for helping kids build confidence in the water, as well as, practice swimming skills.